At Teddy’s Cr8tns Limited, customer satisfaction is our top priority. We are committed to ensuring you are delighted with every purchase. If for any reason you are not completely satisfied, our return policy is designed to provide a seamless process for addressing your concerns.
Eligibility for Returns
- Items must be returned within 7 days of receiving your order.
- The item must be unused, unworn, unwashed, and in the same condition as received.
- Items must include the original tags, packaging, and receipt or proof of purchase.
- Custom-made, personalized, or bulk orders are non-refundable unless they are defective or damaged upon receipt.
Non-Returnable Items
- Customized or personalized products (e.g., branded T-shirts, uniforms, or promotional items).
- Sale or clearance items.
- Consumables such as inks, films, or powders once opened.
- Items damaged due to misuse or negligence.
How to Initiate a Return
- Contact Us: Notify our customer care team at [insert email or phone number] with your order number and reason for the return.
- Inspection Approval: Our team will review your request and provide instructions on how to proceed if eligible.
- Shipping: Ship the item back to us using a trackable courier service. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds and Exchanges
- Refunds: Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 7-10 business days.
- Exchanges: For eligible items, exchanges for a different size or replacement will be arranged at no additional cost if the product is defective or incorrect.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of receiving your order. We will arrange a replacement or refund, including covering any shipping costs.
Contact Us
For questions or assistance regarding returns, please reach out to us:
- Phone: +234 812 082 8259
- Email: info@teddyscr8.com
Thank you for choosing Teddy’s Cr8tns Limited. We appreciate your trust in our brand and are dedicated to ensuring a positive shopping experience.